Frequently Asked Questions

After upgrading the sound output is missing.

If there are problems with the sound, especially after an update, you can try to delete all of the lessons in the "Manage" part of the app. After that, please go to "Upgrade" and press the Restore button. All of the book2 lessons will be downloaded again.

After upgrading RapidLearn lite to version 2.0.2, the app is reset to demo mode and I can not create new lessons.

We are very sorry but there is a bug in the new version. Even if you already bought the upgrade to the full version with unlimited content creation, RapidLearn lite will be reset to the demo mode after this update. There are two solutions: You can wait until a new version is available (takes one to two weeks), or you can start the in-app purchase of the full version again. You will have to confirm that you want to buy the in-app purchase, but after entering your Apple ID there will be a message that you already purchased the add-on and that you don't have to pay again. Confirm this message and you can create as many questions as you want again. We apologize for the inconvenience.

After upgrading to a new iOS version all purchased language courses are gone. How can I download them again?

You can download the courses without paying again. Start the purchase of a course as you did before. A question will appear if you want to purchase the content. You have to answer with Yes. Immideately after that a message appears that you already purchased the content and that you don't have to pay again. Attention: This is only working when using the same iTunes account information.

I want to use a book2 course on my other iPhone / iPad. How can I do this?

First install the same app you are using on the first device on the second one. Start the app on the second device, press 'Download' and select the purchased course you want to download. Answer the question if you want to buy the content with 'Yes'. After that a message will be shown that the content is already purchased and that it can be downloaded for free. IMPORTANT: This works only if both devices use the same iTunes account. Otherwise you have to pay again.

The download of a book2 course was interrupted. How can I download the complete course?

Press 'Download' and select the purchased course you want to download again. Answer the question if you want to buy the content with 'Yes'. After that a message will be shown that the content is already purchased and that it can be downloaded for free. IMPORTANT: This works only if both devices use the same iTunes account. Otherwise you have to pay again.

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